Shipping & Returns

Each hat is made to order through our production and fulfillment partner, Printful. Please allow time for both production and shipping.

Estimated production time: [5-8 business days]
Estimated shipping time after production: [4-5 business days]

Any more specific timing displayed for your item before purchase applies to that order. Delivery estimates are not guaranteed arrival dates, but we remain responsible for applicable shipping and refund requirements.

We currently ship only to eligible addresses within the United States. Available destinations and shipping charges are shown at checkout. We do not currently accept international delivery orders.

When your order ships, we will send tracking information to the email address provided at checkout. Tracking may take time to reflect the carrier’s first scan. Items may arrive in separate packages.

If we cannot ship within the timeframe stated when you ordered, we will notify you and offer the choice to agree to the delay or cancel the unshipped merchandise for a full refund. We will obtain consent and issue cancellations or refunds as required by applicable law.

If you need to change or cancel an order, contact shane@shanelachance.com as soon as possible with your order number.

We will check whether production can still be stopped or updated. A change or cancellation is confirmed only when we respond.

Once production has started, we generally cannot accommodate voluntary changes or cancellations. Rights relating to defects, delayed shipment, or other legal protections still apply.

Because each hat is made to order, we do not offer voluntary returns or exchanges for:

• A change of mind.
• Fit or style preferences.
• A size, design, or color selected incorrectly when ordering.

Please review the product description and sizing information before purchasing.

This policy applies to both full-price and sale items. It does not limit your rights under applicable law or our responsibility for damaged, defective, incorrect, or materially misdescribed products.

If something is wrong with your order, contact [EMAIL ADDRESS] promptly, preferably within 30 days of delivery.

Please include:

• Your order number, receipt, or information that helps us locate the purchase.
• A description of the issue.
• Clear photos of the item and affected area, including packaging when relevant.

If you cannot provide photos or find your order confirmation, contact us so we can discuss another way to verify and assess the issue.

For a confirmed issue, we will offer a replacement at no additional charge or a refund, subject to any remedy required by law. If a replacement is unavailable, we will refund the affected item.

A full-order refund includes the original shipping charge and applicable taxes. Partial refunds include applicable taxes and any shipping charge attributable to the affected item.

We do not charge restocking or processing fees for these remedies. If a return is required for a covered issue, we will provide instructions and a prepaid shipping label. Please do not send items back without contacting us first.

The requested reporting period helps us resolve issues quickly and does not shorten rights or deadlines provided by law.

If your order has not arrived by its estimated delivery date, contact us promptly. Please report missing packages within 30 days after the estimated delivery date so we can investigate with our fulfillment partner and carrier. This requested reporting period does not limit statutory rights.

If tracking shows “delivered” but you cannot locate the package, check the delivery location, other household members, and building reception, then contact us.

We will help investigate. A delivery scan alone does not automatically determine the outcome. Confirmed loss in transit will be addressed with a replacement or refund, consistent with applicable law.

Please check your shipping address carefully before completing your order.

If a package is returned because you supplied an incorrect or incomplete address or did not collect it, additional shipping charges may apply to resend it. We will explain the available options and obtain your agreement before charging for reshipment.

You will not be charged to correct an addressing error made by us or our fulfillment partner.

Refunds are issued to the original payment method rather than store credit, unless you agree to another lawful arrangement.

We issue approved refunds promptly and within applicable legal deadlines. Your bank or payment provider may take additional time to display the credit.

For order questions, email shane@shanelachance.com

You may request a written copy of this policy at any time.